Malcolm Gladwell wrote The Tipping Factor. He showed that trends are not spread by the many, but by a few influential connectors. Marketers identify and leverage these connectors or social influencers to build their brands in the social marketplace. As brands engage with these key customers and taste makers, what are they hearing? The social marketplace is no place for brands who don’t have a firm grasp of their identity. Social media marketing is an exacting science and but it can also be a rude awakening.
The Exacting Science Part
Like the ripples of water from a rock thrown in a pond, marketers identify each degree of separation and influence. There are power influencers, idea starters, amplifiers, etc.
Marketing agencies and research firms have developed innumerable measurement and analysis tools. From buzz analysis to tweet and blog level, Klout to PeerIndex we know who to court and woo. We seek favor for the brand with a blog or podcast mention. We know the demography and social media profile of second level influencers, the “brand ambassadors” and on to the next. Let the word of mouth begin.
The beauty of social media marketing is that you can learn which programs, messages and offers work and which don’t. ROI is a snap. For new brands and small marketing budgets, it’s the only way to go. For many big brands, it’s an effective way to keep their customer base. Ford Motor Company is revitalizing their brand with an improved product line and great social marketing.
The Rude Awakening Part
The world of social media has no tolerance for executive, top down brands. Traditional brand messaging does not resonate in this world. Today’s consumers are on information overload. They want to make brand decisions on their own terms, filtered through their network.
Consumers use social media to create a cultural context that has meaning for them, a “collective I”, as Alex Wipperfurth describes it. The brand must become something with meaning and authenticity to take part in that world. Who are you and what do you stand for? It’s surprising, but many companies don’t really know.
Luxury brands that rely on cache have not done well in the democratic arena of social. Campaigns with even a hint of controversy can go viral negative in days. The California Milk Board’s “PMS” campaign polled positive, but stirred a firestorm of negative social media backlash. Relevance and resonance displace reach as the prescription for success in social media marketplace.
To quote Mr. Wipperfurth again, “It’s no longer about positioning…it’s about taking a position.”
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- Influence on Social Media – Myth or Reality (gautamblogs.com)
- Predicting Social Media Outcomes (beingyourbrand.com)
- Best Social Media Examples Merge Two Factors (theengagingbrand.typepad.com)
- Be social: How to prevent social media issues arising – part three (marketing.yell.com)
- Be social: How to prevent social media issues arising – part one (marketing.yell.com)
- 11 Keys to Social Media Marketing Success (blogs.constantcontact.com)
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